About the role
You’ll be instigating a behavioural and cultural mind-set change where everyone is committed to delivering what’s important to the customer – that means bringing out the best in a 12-strong team, inspiring and empowering Product Owners (who’ll ensure consistent UX) and collaborating positively with colleagues in our Loyalty, CRM, IT, and local marketing teams.

Shell has led the category in digital innovation in recent years; it has the #1 most used app amongst its peers and has a history of firsts i.e. first to launch mobile payments in 2015, first to launch in-app ordering in 2016 and first to launch in-car payments in 2017. Our ideal candidate has the highest levels of passion for - and experience in – leading customer experience design, strategic development of digital products and services, and has an exceptional ability to connect with multiple areas of the business. You’ll be challenged with developing the next phase of innovative experiences and solutions through our key digital channels. You’ll get to be part of a high-pace, high-energy and highly innovative, cross-functional team, and you’ll be essential in driving our retail mission forward.

Responsibilities
• Lead a talented team of digital marketers and product owners to deliver great customer experiences
• Develop and define the 2025 digital channels strategy in collaboration with other Product Owners i.e. Loyalty, mPayments, CRM, B2B, eMobility, Store Retailing, Customer Care, Connected Car, etc and with over 40+ countries.
• Grow # of customers using Shell’s digital services
• Ensure customer satisfaction of key digital services i.e. ensure 4*+ for the Shell app in all countries
• Business lead for the overall digital channels roadmap

What we need from you
• Ability to operate in a fast-paced environment with limited information
• Critical, creative and strategic thinking capability
• Good relationship builder with cross-functional teams and markets
• Good understanding of technology and the opportunities they represent
• Previous product management/development experience with a good track record of delivery i.e.
• experience working in a customer-focused role that works closely with IT or;
• experience working in an IT role that delivers customer-facing digital experiences with business teams;
• Ability to clearly articulate issues and create options in collaboration with partners for decision-making in governance forums;
• Ability to demonstrate business acumen and decision-making
• Line management experience
• Experience leading a global function / team is advantageous

Apply: https://****************************...*/0de3e3c1ac97