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  1. #1
    New to the CF scene
    Join Date
    Mar 2012
    Sioux Falls, SD
    Thanked 0 Times in 0 Posts

    Chasing Unicorns While Avoiding Suicide


    We have a client who doesn't generate a ton of traffic (2000-5000 hits a day). They've got a site that is a pure portal... all the information is behind a security wall. They get one or two calls to their tech support team a day saying someone can't access the website... either it doesn't display at all or the login doesn't work. It sounds bad, but this is the rest of the information I know:

    1. They are all on IE7 (we don't support) or IE8.
    2. If they close their browser and re-open it, everything works perfectly.
    3. Users can't offer us any more information other than "it doesn't load" (mostly agricultural clientele with no computer experience).

    We've tried to diagnose, with no luck being able to recreate the issue on any one of 50 PCs or even on those user computers when we call them back. Do you guys ever deal with situations like this, and if so, how far do you go trying to diagnose a unicorm?

    I appreciate any information you can give more than you know.

  2. #2
    Senior Coder DanInMa's Avatar
    Join Date
    Nov 2010
    Thanked 248 Times in 248 Posts
    you might want to read the sticky about posting guidelines. your subject makes this look like a spam message btw.

    - Have you been able to replicate the issue?
    - if the page doesnt display at all, does it give a 404 error or jsut a blank page? if your getting 404's then youve got a server issue and its time to check the server logs.

    - also you could check your server logs in the time frame users reported the issue and see if anythign stands out.

    - you havent really listed any code, etc.. so folks can really only make wild guesses about your issue.

  3. #3
    Senior Coder
    Join Date
    Feb 2009
    Ilkley, West Yorkshire, UK
    Thanked 727 Times in 721 Posts
    Server CPU maxing out?
    Just to add my own little shot in the dark...


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