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  1. #1
    Senior Coder coothead's Avatar
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    chertsey, a small town 25 miles south west of london, england.
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    ~ no notifications for subscribed threads ~

    Hi there technical staff,

    I have just noticed that I am no longer receiving email
    notifications of replies to my subscribed threads.

    Am I an isolated sufferer or is the situation general?

    coothead
    ~ the original bald headed old fart ~

  2. #2
    Administrator chump2877's Avatar
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    the U.S. of freakin' A.
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    Hi,

    I have not received any other reports re: this issue.

    We did recently migrate the site to a new server, and there were some site outages due to some misconfigurations of the new server.

    I am going to subscribe to this thread, and we'll see if I receive an email response when you reply.

    Thanks!
    Regards, R.J.

    ---------------------------------------------------------

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  3. #3
    Senior Coder deathshadow's Avatar
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    I just did a test here, and messages from this site are being rejected at my server due to a lack of a working PTR record for the domain. That could be why @coothead isn't getting them.

    That's an easy flub to make when migrating domains to a new server.
    I would rather have questions that can't be answered, than answers that can't be questioned.
    http://www.cutcodedown.com

  4. #4
    Administrator chump2877's Avatar
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    I didn't get an email notification when @deathshadow posted to this thread, so something seems to be amiss.

    I have contacted the hosting company about the issue, and mentioned the PTR record suggestion as well.

    I'll update you guys here when I know more.
    Regards, R.J.

    ---------------------------------------------------------

    Help spread the word! Like our YouTube-to-Mp3 Conversion Script on Facebook !! :-)
    [Instructional videos and tutorials are also available on YouTube, Dailymotion, and Vimeo]
    Explore all products and services, view demos, review documentation, check prices, and more!
    ♪♪ …Need Web Hosting For Our YouTube-To-Mp3 Conversion Software? Check Here !!… ♪♪

  5. #5
    Administrator chump2877's Avatar
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    Hi guys,

    Apologies for the delay.

    We have updated the SMTP configuration on the server and corresponding DNS entry.

    Can anyone please confirm whether or not you are receiving email notifications for subscribed posts, private messages, etc.?

    Thanks!
    Regards, R.J.

    ---------------------------------------------------------

    Help spread the word! Like our YouTube-to-Mp3 Conversion Script on Facebook !! :-)
    [Instructional videos and tutorials are also available on YouTube, Dailymotion, and Vimeo]
    Explore all products and services, view demos, review documentation, check prices, and more!
    ♪♪ …Need Web Hosting For Our YouTube-To-Mp3 Conversion Software? Check Here !!… ♪♪

  6. #6
    Super Moderator vinyl-junkie's Avatar
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    Quote Originally Posted by chump2877 View Post
    Can anyone please confirm whether or not you are receiving email notifications for subscribed posts, private messages, etc.?

    Thanks!
    I am still not receiving notifications. I should have received one regarding my Conference Room thread but did not.
    Music Around The World - Collecting tips, trade
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    SNAP to it!

  7. #7
    Administrator chump2877's Avatar
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    I think we finally fixed the email issue.

    We needed to adjust the SMTP config in vBulletin itself. I was able to run a test in the admin control panel to check if email is working, and it worked.

    Can you please let me know whether or not you are now able to receive email notifications for subscribed posts, private messages, etc.?

    Thanks.
    Regards, R.J.

    ---------------------------------------------------------

    Help spread the word! Like our YouTube-to-Mp3 Conversion Script on Facebook !! :-)
    [Instructional videos and tutorials are also available on YouTube, Dailymotion, and Vimeo]
    Explore all products and services, view demos, review documentation, check prices, and more!
    ♪♪ …Need Web Hosting For Our YouTube-To-Mp3 Conversion Software? Check Here !!… ♪♪

  8. #8
    Super Moderator vinyl-junkie's Avatar
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    Does that mean I should have received an email notification for this thread, because I did not.
    Music Around The World - Collecting tips, trade
    and want lists, album reviews, & more
    SNAP to it!

  9. #9
    Administrator chump2877's Avatar
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    I just got an email notifying me that you posted here.
    Last edited by chump2877; 04-18-2018 at 04:23 PM.
    Regards, R.J.

    ---------------------------------------------------------

    Help spread the word! Like our YouTube-to-Mp3 Conversion Script on Facebook !! :-)
    [Instructional videos and tutorials are also available on YouTube, Dailymotion, and Vimeo]
    Explore all products and services, view demos, review documentation, check prices, and more!
    ♪♪ …Need Web Hosting For Our YouTube-To-Mp3 Conversion Software? Check Here !!… ♪♪

  10. #10
    Administrator VIPStephan's Avatar
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    I just got an email, too. Therefore, I conclude that it works.

  11. #11
    Senior Coder coothead's Avatar
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    chertsey, a small town 25 miles south west of london, england.
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    Hi there chump2877,

    I have now received an email.

    Thanks for sorting out the problem.

    coothead
    ~ the original bald headed old fart ~

  12. #12
    Senior Coder deathshadow's Avatar
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    Aye, 'tis working now.
    I would rather have questions that can't be answered, than answers that can't be questioned.
    http://www.cutcodedown.com


 

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