Originally Posted by pawpoint
Make sure you go into Safe Mode and run your anti-virus. Its the only sure way of getting rid of them.
Not quite! Though it is recommedable to run a Safe Mode Scan, it is often far from enough.
Even the best Antivirus are sometimes unable to remove certain infection.
I once had an infection that neither Norton, Panda, McAfee, Kaspersky, Etrust, HouseCall, BitDefender, AVG, nor Avira was able to remove.
(I no longer remember which infection though)
The only way I could remove it, was by using a special program developed by MalwareBytes that focused on that infection.
Though most of the AVs could detect the infection the could not remove it.
Many infections are designed to avoid detection by the major engines.
So never feel save with just one removal-program!!!!