I'm not 100% sure.
From what I can gather. The new one works, but he believes he gets less inquiries for the simple fact people have to write more.
On the old one all the had to do was fill out their basic info and then the contact form in a way became interactive as they could tick boxes on rides/attractions that interested them.
However with the new one they'd have to write out all their information on the event/rides/etc.