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surfbird0713 · 10-03-2012, 11:47 PM

Just a general question - how do you try to fix an error you can't reproduce?

Some users are reporting an error message in IE on my client's website, but I am not able to reproduce it. I've checked multiple computers in IE7, 8, and 9. I see the error if I go to browsershots.org (website is cookware.lecreuset.com if you want to see for yourself), but can't get it to come up for real.

I have one idea of what the problem could be, but I don't think browsershots will not be able to access the testing site where I can troubleshoot (it is IP restricted). If I'm wrong about the problem, then "as the tree said to the lumberjack, I am stumped".

Anyone have any tips/tricks they use in situations like this? I am away from all my files so I have to wait for the morning to actually work on the issue.

10-03-2012, 11:47 PM	PM User \| #1
surfbird0713 New Coder Join Date: Jun 2012 Location: South Carolina Posts: 26 Thanks: 0 Thanked 0 Times in 0 Posts	How to fix an error you can't reproduce? Just a general question - how do you try to fix an error you can't reproduce? Some users are reporting an error message in IE on my client's website, but I am not able to reproduce it. I've checked multiple computers in IE7, 8, and 9. I see the error if I go to browsershots.org (website is cookware.lecreuset.com if you want to see for yourself), but can't get it to come up for real. I have one idea of what the problem could be, but I don't think browsershots will not be able to access the testing site where I can troubleshoot (it is IP restricted). If I'm wrong about the problem, then "as the tree said to the lumberjack, I am stumped". Anyone have any tips/tricks they use in situations like this? I am away from all my files so I have to wait for the morning to actually work on the issue.