Thanks for the reply. I'm responding on my phone so I apologize for any typos.
1. I'm in the Denver area.
2. Not sure if I'll have any direct reports to start off with. Maybe one, at most, but more likely I'll be in a team lead situation.
3. The social media functiinality is less about the manual and more about tracking where our associates are having issues as well as team building and training. Issue tracking in particular is a huge advantage of the project. Currently we don't really have any way of tracking where employees are running into problems. With our new system, we plan to track partially based on page hits in the manual as well ask by feedback and questions submitted via social networking and our web forums (moderated by our managers and supervisors). We have 1200 associates in three different states, so this is really the most efficient way of doing it.
Last edited by superwookie; 08-06-2012 at 08:26 PM..
Reason: expanded on point 3