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You are now chatting with 'Elexis'
Elexis: Thank you for using One.com 24/7 Interactive Online Support. My name is Elexis. How may I assist you?
you: Hi Elexis
Elexis: Hi! How can I help you today?
you: I was wondering if you could please check my site http://torfaenpcrepair.com
as it was just flagged by Avast antivirus as a malicious site, and help me diagnose why it would be flagged
you: a screenshot can be seen @ http://postimg.org/image/egujdv8vj/
Elexis: "Since last night we had cases wherein clients who are using Avast as Antivirus are getting errors when visiting their website or domains hosted with us.
Elexis: This is already being checked and investigated...
you: I have run a malwarebytes scan and you have confirmed my suspicions that it is an issue with Avast
Elexis: yes they are blocking some of our ip adresses
you: have any of the affected IP adresses been changed recently or are they static adresses
Elexis: static addresses
you: Strange why they are targeting certain IP adresses
Elexis: i agree
Elexis: that a bit odd \
you: I scanned my backup files with both Avast and malwarebytes and they havent found anything
you: 23/03/2013 16:23:52 mbam-log-2013-03-23 (16-23-52).txt Scan type: Custom scan (C:\Users\TPCR1\Documents\torfaenpcrepair backup|) Scan options enabled: File System | Heuristics/Shuriken | PUP | PUM Scan options disabled: Memory | Startup | Registry | Heuristics/Extra | P2P Objects scanned: 7588 Time elapsed: 6 minute(s), 39 second(s)
Elexis: you are not the only ones affected by ths we have been receiving this from other custmers
Elexis: even if they do not have any files on their webspace
you: Even more strange, and does not make sense
Elexis: I Agree. we will be sending out updates on this once resolved
you: do you now if Avast has been alerted to the issue
you: I already sent a false positive report in but that could take time as it depens on their workload
Elexis: yes they have been alerted by this since we started getting reports
Elexis: our techs are working with them
you: Thank you