Chasing Unicorns While Avoiding Suicide
We have a client who doesn't generate a ton of traffic (2000-5000 hits a day). They've got a site that is a pure portal... all the information is behind a security wall. They get one or two calls to their tech support team a day saying someone can't access the website... either it doesn't display at all or the login doesn't work. It sounds bad, but this is the rest of the information I know:
1. They are all on IE7 (we don't support) or IE8.
2. If they close their browser and re-open it, everything works perfectly.
3. Users can't offer us any more information other than "it doesn't load" (mostly agricultural clientele with no computer experience).
We've tried to diagnose, with no luck being able to recreate the issue on any one of 50 PCs or even on those user computers when we call them back. Do you guys ever deal with situations like this, and if so, how far do you go trying to diagnose a unicorm?
I appreciate any information you can give more than you know.