Just a general question - how do you try to fix an error you can't reproduce?
Some users are reporting an error message in IE on my client's website, but I am not able to reproduce it. I've checked multiple computers in IE7, 8, and 9. I see the error if I go to browsershots.org (website is cookware.lecreuset.com if you want to see for yourself), but can't get it to come up for real.
I have one idea of what the problem could be, but I don't think browsershots will not be able to access the testing site where I can troubleshoot (it is IP restricted). If I'm wrong about the problem, then "as the tree said to the lumberjack, I am stumped".
Anyone have any tips/tricks they use in situations like this? I am away from all my files so I have to wait for the morning to actually work on the issue.