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  1. #1
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    "DLL Error" Messages at Startup - Why?

    I recently did a "deep cleaning" of my very slow system with several malware programs. Everything seemed fine and the speed returned. Now I have serveral other problems.

    Almost immediately I started getting DLL Error messages when I boot up. The initial message is "DLL Load PRoblem - Thye specified module could not be found". My only choice at this point is to click "OK" or X out the box. Underneath is a series of 20 or so DLL Error messages which talk of "associate", "disassociate", "reclaim option", "Secure Music", "Windows Media", "Quick Play", etc, etc. I click OK on all of these and finally have a clear desktop.

    Next problem: System Restore would not work properly until I tried it in Safe Mode. I restored to 12/5 when I had just solved the speed problem and everything was working fine. The above described DLL problem was present here also.

    Next problem: I tried to run HijackThis which had helped me earlier. I received this message: "HiJackThis.exe - Unable to locate this component".
    "This application has failed to start because MSVBM60.dll was not found. Reinstalling the application may help this problem". So I tried to emove HijackThis in Add/Remove Programs. It will not "Remove". At this point I have not tried to reinstall a new HijackThis on top of the old one.

    Any suggestions? Thanks again!!

  • #2
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    I received some advice and installed a Visual Basic 6.0 run time file. That solved my problem with HijackThis. I was also advised to install Microsoft .NET 1.1 & 2.0 programs to posssibly solve the DLL Error problem. That did not help and I still receive the message "DLL Load Problem - Interface Mismatch" / the specified module could not be found", followed by about 20 other DLL Error messages.

    Thanks to anyone willing to read this and offer a solution. for what it's worth here is another HijackThis scan log.

    Logfile of HijackThis v1.99.1
    Scan saved at 7:34:29 PM, on 12/8/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    C:\Program Files\Logitech\iTouch\iTouch.exe
    C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Logitech\iTouch\kbdtray.exe
    C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\DOCUME~1\JIMHOW~1\LOCALS~1\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/cust...//my.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cust...//my.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
    R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\b.bin\MWSSRCAS.DLL
    O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\b.bin\MWSSRCAS.DLL
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\c.bin\MWSBAR.DLL
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O3 - Toolbar: (no name) - {339BB23F-A864-48C0-A59F-29EA915965EC} - (no file)
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
    O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
    O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...rch.jhtml?p=ZS
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: symsupportutil - https://www-secure.symantec.com/tech...upportutil.CAB
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support2.charter.com/sdccommo...ad/tgctlcm.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?Link...04&clcid=0x409
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

  • #3
    Senior Coder JamieR's Avatar
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    You still have some adware on their - mywebsearch etc.

    In terms of the DLL error messages, you could try sfc /scannnow from the command prompt to see whether all system files are present and in their correct form/version.

    It could be that some of the programs that you're trying to run at startup have had some of their files changed or removed by the malware which you've deleted. This would mean that those files would be deleted as well. You have several items starting at startup which you don't need to have running at startup by the looks of it. Do you receive any error messages when you are running in Safe mode?
    What's the error message with system restore when you try to run it when Windows has started normally?

    Personally, I'd reinstall.
    Last edited by JamieR; 12-09-2005 at 02:04 PM.

  • #4
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    Thanks Weazel! On System Restore the message is headed "Restoration Incomplete" followed by "Your computer cannot be restored to: (date I selected - in this case Monday 12/5). No changes have been made to your computer".

    As to the spyware you see on the scan log, would you mind telling me the specific log items which you would delete?

    What is the specific process for running "sfc/scannow" and will it be obvious to me how to interpret the results.

    Again, thanks for your time!

  • #5
    Senior Coder JamieR's Avatar
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    Anything in C:\Program Files\Mywebsearch

    like:
    C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    C:\Program Files\MyWebSearch\SrchAstt\b.bin\MWSSRCAS.DLL
    O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\c.bin\MWSBAR.DLL
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\c.bin\MWSOEMON.EXE
    etc.
    You should be able to remove mywebsearch from the add and remove programs panel in control panel.

    In terms of System File Check:

    go to start > run > type in cmd.
    then in the command prompt window type in sfc/scannnow.
    A new window with Windows File Protection as the header will appear with a progress bar. If it finds any system files which have been deleted, corrupted or changed in any way, it will ask you to insert your Windows XP CD so Windows can replace the files concerned.

    HTH, Jamie.

  • #6
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    Weazel, I ran "sfc /scannow". The scan ran and the scan window disappeared, never requesting that I inserta disk or add files. I restarted the computer twice and all the same DLL errors come up. Maybe you or someone else has some other suggestions? Thanks for your interest!

  • #7
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    I just found 2 media programs that should not be on my computer....QuickTime and Viewpoint. I removed both in Add/Remove Programs but I suspect there is still something in the Registry for these programs. I know how to back up the Registry but have never edited it. When I look around in there I am quite intimidated so am hesitant to do anything. Any suggesstions on how/where to look and how to identify entries for those programs which I could remove?

  • #8
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    Jimzhr: Installed a browser lately? Or iTunes? Some browsers bundle some plugins (flash in most cases, but sometimes others too), and iTunes doesn't work without QT.
    liorean <[lio@wg]>
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    Useful Threads: JavaScript Docs & Refs, FAQ - HTML & CSS Docs, FAQ - XML Doc & Refs
    Moz: JavaScript DOM Interfaces MSDN: JScript DHTML KDE: KJS KHTML Opera: Standards

  • #9
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    Liorean: Have not knowingly installed anything recently.

  • #10
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    I just found a site which talks about my EXACT problem: http://www.experts-exchange.com/Oper..._20293921.html

    The only problem is that they was $9.95/month to subscribe. I find it hard to believe, after seeing this site, that this DLL Error Message problem is unknown to all the smart people who frequent CodingForums. So far, I have run scads of spyware, cleaned the registry ofall references to programs in these error msgs, reinstalled an updated version of Windows Media Player, run Regseeker.

    Does anyone have any other ideas??

  • #11
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    Problem Solved!

    Thanks to a response to a post I made on another site.

    Someone responding to that post suggested that I go back and look closely at the PAYWARE site which I mentioned here in my last post. I did...and found the answer right in front of me.

    There must be others who have or will have this problem so here is the solution:

    I removed MusicMatchJukebox. I was unable to locate it in either StartUp or Add/Remove Programs but I did a search and found several entries. I was able to remove all but one to the Recycle Bin and the DLL Error Messages have disappeared.

    THANKS TO ALL OF YOU HERE WHO HELPED WITH MY PROBLEM!


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