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  1. #1
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    Computer Trouble: NEED HELP!!!!!

    Here goes:

    After creating a second administrator account on a Windows XP SP2 computer with a Pentium 4, 2.4 Ghz Computer something went very wrong. Upon restarting the computer the desktop icons had all disappeared (except the Recycle Bin) and everything in the start menu was erased. The only things under All Programs are Startup and Outlook Express. The background has been changed to bluish-gray hue and cannot be changed. The my documents folder has had its contents erased and the shared documents folder no longer exists. The C drive remains intact, but all user settings have been changed including making the Minimize, Send to Taskbar, and Close buttons have shrunk down to a very tiny size. Basically: everything is screwed up. System restore does nothing. The registry remains intact and apparently unchanged (which makes no sense since many settings have been changed which are controlled by the registry). The only processes running are system processes except two extra svchost.exe files and two Symantec exes.

    Now, normally I wouldn't care because most of my files are intact. However, in the My Documents folder had been all of the pictures my family has taken for the last 5 years with the same digital camera. They are all gone. I had made backups a few months back, but those do not include my brother's graduation. WHAT IS WRONG AND HOW DO I FIX IT? IS IT A VIRUS OR DID I DO SOMETHING ACCIDENTLY????? HELP!!!!

    p.s. Norton won't let me start it or reinstall it, or even update it's definitions!
    Last edited by Dunna; 07-25-2005 at 01:44 AM.

  • #2
    Supreme Master coder! _Aerospace_Eng_'s Avatar
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    Well accounts are usually dependent of the files that are within them. If you login to the original admin account are the files still there and settings unchanged?

  • #3
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    Everything is still gone even as Administrator (booted with F8 into safe mode, then logged on as Administrator). There is only one, minor difference. I added Firefox and IE to my start menu logged on as Admin and it carried over only onto the Administrator account. The Admin account is still showing nothing.

  • #4
    Senior Coder JamieR's Avatar
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    Then something is corrupt along the way - Have you tried looking at the different profiles under C:\Documents and Settings\ ? however I tried that once and I got the access denied message

  • #5
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    Because of creating a 2nd admin, that's all gone?
    Seems like Trojen or Viruses ?

    Better recover your data ! and format your harddrive ?


  • #6
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    do u have access to a pc that works..?

    try taking the HD out and putting it in a another machine as a slave. if there is doubt about a virus, make sure the new machine has up to date virus software to catch anything that might "pop out".

    then try to access the data from the new machine that works. its highly unlikely that any data has been permanently wiped from the HD. there is software available (like Undelete) to actually recover it after u empty the recycle bin.

    a local computer repair shop should be able to save the data if it is still on there, for a fee of course.


    EDIT: instead of Norton, get a proper AVS that actually works! norton is the devil of virus software!

  • #7
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    I'm trying data recovery software, but it isn't recovering everything. Also, by a "proper AVS" what would you recommend? McAfee? My brother's graduation pictures have been erased among many other things...... Nobody else has this problem?

  • #8
    Senior Coder JamieR's Avatar
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    People know me here for not liking Norton - I recommend AVG Free edition if you don't want to pay for it or AVG 7.0 Professional.

  • #9
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    Quote Originally Posted by Dunna
    I'm trying data recovery software, but it isn't recovering everything. Also, by a "proper AVS" what would you recommend? McAfee? My brother's graduation pictures have been erased among many other things...... Nobody else has this problem?
    Every data recovery softwares are not good. If you keep on using them, the trade-off is between your HDD malfunction and data recovery. If you can recover data, then your HD will not be as good as ever before. Because these softwares have to read the deepest portions of HD to find the deleted or lost data.


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  • #10
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    Quote Originally Posted by Dunna
    Here goes:

    After creating a second administrator account on a Windows XP SP2 computer with a Pentium 4, 2.4 Ghz Computer something went very wrong. Upon restarting the computer the desktop icons had all disappeared (except the Recycle Bin) and everything in the start menu was erased. The only things under All Programs are Startup and Outlook Express. The background has been changed to bluish-gray hue and cannot be changed. The my documents folder has had its contents erased and the shared documents folder no longer exists. The C drive remains intact, but all user settings have been changed including making the Minimize, Send to Taskbar, and Close buttons have shrunk down to a very tiny size. Basically: everything is screwed up. System restore does nothing. The registry remains intact and apparently unchanged (which makes no sense since many settings have been changed which are controlled by the registry). The only processes running are system processes except two extra svchost.exe files and two Symantec exes.

    Now, normally I wouldn't care because most of my files are intact. However, in the My Documents folder had been all of the pictures my family has taken for the last 5 years with the same digital camera. They are all gone. I had made backups a few months back, but those do not include my brother's graduation. WHAT IS WRONG AND HOW DO I FIX IT? IS IT A VIRUS OR DID I DO SOMETHING ACCIDENTLY????? HELP!!!!

    p.s. Norton won't let me start it or reinstall it, or even update it's definitions!
    This may sound stupid but did you log on under the new account? If you did then its a clean setup (store locations etc)

    That would explain (to me) why you cant find any of the documents that you know are there.

  • #11
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    i would assume that he knows that my pics on a new account would not contain the pics from the old user, but u never know. good place to start!
    by good AVS, i mean Sophos if u wanna pay or i like AVG too.
    put the hdd in another pc and see if its recognised and whats on it, that way u know if its corrupt or not.

  • #12
    Senior Coder JamieR's Avatar
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    Sophos, AVG and NOD32 are extremley good bits of kit IMO. Sophos is rather expensive, seeing as it's aimed at corporate establishments, hence "Antivirus for business", but when I emailed them they said they wanted £90/year for the licence, when AVG 7 Pro is £23 + Vat and NOD32 (which is reputed to be one of the most efficient around) at only £30.

    Jamie.

  • #13
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    the only reason i mention sophos is because, as you said, we use it with our clients. but it is a very impressive bit of kit and those who have it up-to-date rarely, if ever, have any problems. problem is u need to install AVS on a fresh pc tbh, before accessing the net, else u are always at risk of the virus latching onto the AVS itself.

  • #14
    Senior Coder JamieR's Avatar
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    Quote Originally Posted by theexo51
    before accessing the net, else u are always at risk of the virus latching onto the AVS itself.
    Not necessarily - a decent firewall will stop crap getting onto your computer when you connect to the net to download all the updates for the OS. Then while they are downloading, I install anti virus software.

  • #15
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    ive always been instructed to turn the firewall off when rebuilding. something to do with conflicting with the installation of Sophos and the server has the updated AVS so no need to d/l anything until it is fully installed. if its a home installation i will leave the FW on tho.


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