After creating a second administrator account on a Windows XP SP2 computer with a Pentium 4, 2.4 Ghz Computer something went very wrong. Upon restarting the computer the desktop icons had all disappeared (except the Recycle Bin) and everything in the start menu was erased. The only things under All Programs are Startup and Outlook Express. The background has been changed to bluish-gray hue and cannot be changed. The my documents folder has had its contents erased and the shared documents folder no longer exists. The C drive remains intact, but all user settings have been changed including making the Minimize, Send to Taskbar, and Close buttons have shrunk down to a very tiny size. Basically: everything is screwed up. System restore does nothing. The registry remains intact and apparently unchanged (which makes no sense since many settings have been changed which are controlled by the registry). The only processes running are system processes except two extra svchost.exe files and two Symantec exes.
Now, normally I wouldn't care because most of my files are intact. However, in the My Documents folder had been all of the pictures my family has taken for the last 5 years with the same digital camera. They are all gone. I had made backups a few months back, but those do not include my brother's graduation. WHAT IS WRONG AND HOW DO I FIX IT? IS IT A VIRUS OR DID I DO SOMETHING ACCIDENTLY????? HELP!!!!
p.s. Norton won't let me start it or reinstall it, or even update it's definitions!