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Thread: Hosting Policy

  1. #16
    Mega-ultimate member
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    Interesting conversation. I guess reseller hosting accounts really do vary alot. I host many of my clients web sites, and when I set them up, I give them access to the ticket management system my reseller set up. They "usually" do call me, but they have a method to call / email the hosting provider directly as well. Plus, I usually give a heads up to all clients if I'm going to be ooo for more than a day or two and remind them that if they have problems while I'm gone to contact hosting company x directly.

    I'm actually a little suprised all hosting companies don't do this

  2. #17
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    I've had 3 reseller accounts with different hosting companies (for mostly self-owned projects) and none have allowed the 're-sold' sites to access their help system nor would they accept any calls, etc.

  3. #18
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    Are you charging them for your time? When people call me and the conversation is longer than 10 minutes they get an invoice.


 
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