special caracteres

[rebelo]

Hi. The attached perl script is used by a support ticket program
to send answers directly from the email client.

In some email clientes special caracteres like ^~ used in several languages are replaced by funny letters like =E =1.

Believe is also causing email ticket answers with time stamps
one hour before script set up.

Can some one be so kind in taking a look at the script and see
if it would be from this script and if something could be done ?

[rebelo]

Let me try to explain situation with more detail.
Automail.pl (txt) is used by osticket (a ticket support system) to
pipe emails sent by customers.


Customers can reply in 2 ways.

1 - by going to the page with the ticket story where we have no
problem as far as special caracteres or time.
No problems here

2 - they can reply using the email itself sent by the osticket admin
and two things happen:

- a sentence/ words like this " Quais são os custos ?"are
transformed in "Quais s=E3o os custos ?" or "Manuel Anastácio"
is shows "Manuel Anast=E1cio"

- the second thing is that we have a way to set up the hour
that will show in each ticket by adjusting it in the admin area.
(I´ve it for gmt -1hr). But in replies via email stamps get allways
a stamp of one hour before.

Hope I suceeded to pass the situations

[thuskey]

The email time is probably a reflection of the server time, not the time in the admin panel.

[rebelo]

servertime is set to -5hrs.
what coud be done at the automail.pl so it can give a -1hr time stamp ?