word and lines

[reubenb]

in word, when i scroll down white lines appear across, making it impossible to read what i have just done. i have to minimize it then open it again but then when i scroll up or down it displays these lines. it is very frustrating. i have word 2002 (xp) with winxp pro. i updated it with sp1 for windows and sp1 and sp2 for office xp. what on earth is going on??????
it also happends with pictures

please help
if u dont understand i can supply a picture

[Roy Sinclair]

This is usually caused by a defective video card driver, check with the maker of your video card for updated drivers.

[reubenb]

hey
i already did that but it still happends
pleaaase help!!!

[Roy Sinclair]

If you've already got their latest then you can see if an older version of their driver works better or replace that video card with one from a vendor that does a better job.

[reubenb]

ive done both
still no luck!!!


what else can i do

[reubenb]

if u don't understand i attached a picture
sorry about the bad quality but it is the only way i could get it to be under 51.2KB.. thats outrageous but anyway..

[Roy Sinclair]

Some other things I've since thought of that you can try:

IE Menu > Tools > Internet Options > Advanced -- Turn off the "Smooth Scrolling" option.

Display Properties Dialog > Settings > Advanced > Troubleshooting -- Turn the "Hardware Acceleration" slider all the way down to "None". If that fixes the problem, try turning it back up a bit at a time until you reach the point where the problem reappears and then set it back down 1 notch.

[reubenb]

thanks for the IE thing - doesnt work but thanks anyway
for that hardware accellaration i did that and it stops doing it at the 3rd to bottom one... the one talking about directx... ibve done dxdiag but it says eveyrthing is OK..
not sure what to do now..

[Roy Sinclair]

Now that you know how to make your system usable, it's time to start griping to the video card vendor about their drivers. Try not to get abusive and you may be able to get their attention for long enough to get a fix.

[Spookster]

what is your current version of directx?

[reubenb]

directx v 9.0b

[Spookster]

So you have the latest version of DirectX and it appears you are running Win XP? What kind of graphics card do you have? Might be some kind of incompatibility between the two.

[Roy Sinclair]

Originally posted by Spookster
So you have the latest version of DirectX and it appears you are running Win XP? What kind of graphics card do you have? Might be some kind of incompatibility between the two.

I don't think it has anything to do with DirectX. His original message indicates it's happening in Word which doesn't use DirectX. The point on the slider where he had to stop changes more than just DirectX, it just happens to affect DirectX more strongly than the other levels.

[reubenb]

nvidia fx 5200 128mb
i have been told this by leading health officials at the ymca new york kensington park gardens adelaide