Cpanel full backup not working or stopped. My site have 9Gb Disk used

I cant do Cpanel full backup for a site that have 9Gb Disk used (2Gb of them are mysql database, the rest are files), i use dedicated server


this is the screenshot, get the backup files only get about 13Kb in red sign
http://i291.photobucket.com/albums/ll284/basketmen/5.jpg



i had try do Cpanel full backup for smaller site in same server and its works normally (get about 8Mb) tar.gz file backup


Please help guys, what should i do to make Cpanel full backup working for that big enough site

Check the backup log
Contact your host

If it's a dedicated server then I assume you have root access? If so, then run the following from your SSH login.

/scripts/pkgacct username