View Full Version : Form page isn't functioning properly. Is it an HTML issue?

06-17-2010, 05:56 PM
I've created a Contact Us page for my site:


I've tried submitting info but I'm not receiving anything in my inbox. After a couple of conversations with hosting tech support, I'm doing a little troubleshooting. I'm wondering it's an HTML issue. (Hopefully, I'm posting this topic in the correct category.)

Here is the form html code:

<div id="section_general">

<form id="general" action="/gdform.php" method="post">

<div class="form_item"><label for="c-name">Your Name </label><input id="c-name" class="req"/></div>

<div class="form_item"><label for="c-email">Your Email </label><input id="c-email" class="AccordionPanelTab"/></div>

<div class="form_item"><label for="c-website">Website (Optional)</label><input id="c-website"/></div>

<div class="form_item"><label for="c-message">Your Message</label><textarea rows="220"cols="190" class="req" id="c-message"></textarea></div>

<<div class="submit_button"><input type="submit" value="Submit"/></div>

06-17-2010, 06:49 PM
Did you consult the documentation for the GoDaddy form handler you're using (http://help.godaddy.com/article/510#gdform)?

Also, you have a junk character in your code:

<<div class="submit_button"><input type="submit" value="Submit"/></div>

06-17-2010, 10:09 PM
Thanks for responding, tomws. I removed that junk character that you noticed and uploaded the page. It's still not working unfortunately.

I consulted the Go daddy documentation before posting here. But I wasn't sure how to rewrite the code without changing the form's design.

06-17-2010, 10:26 PM
Well, you missed point 1:

Create your Web form as normal and assign unique names to your form items.
Might be good to do that, eh? Afterwards, if it still doesn't work, contacting GD would be the next step (assuming your form is built as they require).

06-18-2010, 01:51 AM

I'm not sure what warrants the sarcasm but, hey, thanks for the response nonetheless. I've tweaked the code a little and added a thanks.html page and I am still not able to receive email. I've contacted Go Daddy but no one has been able to sort out the issue. Here is the fresh bit of code.

<form id="general" action="/gdform.php" method="post">

<input type="hidden" name="subject" value="Form Submission" />
<input type="hidden" name="redirect" value="thanks.html" />

<div class="form_item"><label for="c-name">Your Name </label><input id="c-name" class="req" /></div>

<div class="form_item"><label for="c-email">Your Email </label><input id="c-email" class="email req" /></div>

<div class="form_item"><label for="c-website">Website (Optional)</label><input id="c-website" /></div>

<div class="form_item"><label for="c-message">Your Message</label><textarea rows="220"cols="190" class="req" id="c-message"></textarea></div>

<div class="submit_button"><input type="submit" name="submit" value="Submit" /></div>

06-18-2010, 03:30 AM
I'm trying to view this on a crappy windows mobile phone, so I'm not sure if I see it correctly. I think, though, that you still haven't set the name attribute on any of the form elements. Whether the gd form handler actually requires names instead of IDs, I don't know - but the documentation (see above) plainly says "name". Again - and not sarcastically - that would be a good place to start. Then if it doesn't work, continue with debugging.

Major Payne
06-19-2010, 03:50 AM

Your current hosting package MUST allow SMTP ( http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol ) to work. Otherwise, no email can be sent.

These may help, too...

These are really good online form makers. Just follow the instructions for making it and uploading file(s).

http://www.jotform.com/?gclid=CNKhqei1wJ4CFRQhnAod6laUqA (WYSIWYG Form Maker)
Ajax - Creating an HTML Form: http://www.tizag.com/ajaxTutorial/ajaxform.php

http://www.reconn.us/content/view/12/34/ (Download - Contact Us Script)