View Full Version : Customer Recommendation

03-24-2003, 11:51 PM
I have been working on a proposal for a potential client for a while now. I came up with a design to which they requested a few modifications (no big deal). I was pretty happy with how the final prototype came out. Then they got back to me with a screen shot of a Power Point presentation explaining that they were looking for something "more graphically like the Power Point image" they had sent me. DAMN IT IS SO UGLY! Maybe I am more pissed that they didn't like my prototype than I actually think I am, but check out the image they sent and the design I came up with and let me know what you think. Am I overreacting?

I already advised them of the obvious graphical issues (especially since it is meant to taget their elderly clients and potential clients). I'm looking for a list of reasons to give them not to use their design.

their Power Point image:

My design:

03-25-2003, 12:03 AM
Well, their design is very, urm... interesting:confused:

If they like their design better than yours, then maybe they need new eyes? :p It's digusting, can't think of anything else to say about it

03-25-2003, 11:40 AM
I agree, however, don't forget that you are making the site for them and at the end of the day if thats what they want and it will make them happy I'd be inclined to do it for them and get paid :D

Although maybe it wouldn't be the sort of thing you would want to put in a portfolio... :)

03-25-2003, 11:51 AM
I don't like it either, but likewise I agree - you have to do what the client wants, don't try and talk them out of it.

But do mention your concerns, particularly when they're about accessibility, usability or slow loading due to heavy graphics. I would also "strongly advise" them not to use a serif font; sans-serif fonts are much easier to read on screen. At least for the buttons - if their logo is usually serif, then fine, but the buttons are functional; they deserve to be more readable.

(I like yours better too ;))

03-25-2003, 12:40 PM
Everyone likes wma's design.

If they dont like it, then tell the to sketch a design that the do want and make it like it is to the pixel.

Then give it to them, seeing as that would be what they wanted.

03-25-2003, 12:57 PM
Well, i like your version a whole lot better as well, but if they're holding on to their design at least point out that a web page is a totally different animal than a PP presentation page; throw in the slow download issue and try to give them an idea, without getting technical, about the strong points and issues of a web page.
You could also try and steer their decision by asking why they chose that color; if they just picked something that appealed to them you could try a bit of color theory, but if they insist on it, use it, albeit ugly. In the end, it's their web site.

03-25-2003, 03:17 PM
web ... yours is way better, your not hallucinating, but to throw in a difference of opinion, their design could be made to be a little more sleek, without changing there "ideas". ew. :D

03-25-2003, 03:23 PM
A lot of you commented on "they're the customer" so do what they want and I "mostly" agree with that. I do feel however that they are paying for my knowledge of design. I think had they given me the colors and a better idea of what they were looking for I could have incorporated it into a much metter design than what they came up with. Their issue is that they want their site to look like their print brochures and publications. The ideas from them can be incorporated but web is a different monster than print. I feel like its part of my job to "advise" them in the right direction. Am I wrong? Should I just do it, take their money, and run?

03-25-2003, 03:49 PM
thats a good point, are you being paid to just listen to them and code it? or for your, (besides coding) design capabilities as well, marketing is an important factor, and i think it should be an implied skill in a good webmaster, they should be listening to your ideas as well, however you cant always expect someone to share the same views as .... well anyone.

i say, if I were in your shoes, i would make more suggestions, tell them that they need to open their eyes, but if they are stubborn they are stubborn yes? in this case, just hold your breath and do it, if your getting paid its worth it, isnt it? :)

03-25-2003, 04:51 PM
Originally posted by webmarkart
I feel like its part of my job to "advise" them in the right direction.
Definitely it is; but I'd say out of personal, bitter experience, not to allow yourself to believe that yours is 'better' (even though it is) or that your mission is to 'talk them round' (even though it is). Point out your views, explain how the web is different from print; maybe find some other examples of a company's print/web brand image and how they differ in presentation and structure.

03-25-2003, 06:16 PM
OMG :eek: there should be a rule against posting such UGLY images on these forums! :eek: I mean, please! I've just eaten! :D

Your one was ok though :)

::] krycek [::

03-25-2003, 06:25 PM
<-- At closer inspection, sees, and ghasps, "omg! PowerPoint"

They must need help - they actually want it to look like something that was made by Microsoft... what is this world coming to?!

03-25-2003, 06:47 PM
... while the "customer is always right", it has to be damn good money for me to put out something I will be ashamed of...

03-25-2003, 06:49 PM
lol, imagine the scarrs on the webmarkart portfolio...


03-25-2003, 08:26 PM
Originally posted by Vladdy
... while the "customer is always right", it has to be damn good money for me to put out something I will be ashamed of...

03-25-2003, 08:30 PM
Originally posted by Vladdy
... while the "customer is always right", it has to be damn good money for me to put out something I will be ashamed of...
Not always possible, even though your professionalism demands it - what if you've already signed the contract?

In such a situation I'd probably subvert it - sure, I'll make it look like that, and I'll do it in strict XHTML 1.1 served as application/xhtml+xml :D

03-25-2003, 08:30 PM
It is decent money ($2000 + hosting), but it still pains me to have to do this! I set up another meeting with her and I want to at least see if I can combine the two sites. I hate nothing more than coding a site that I have no input toward the design. Thanks for the comments, at least I know I'm not completely blind!