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View Full Version : Friends computer is on the fritz


harbingerOTV
03-17-2008, 11:49 PM
A friend of mine just moved and her computer is going a little nuts. I'm not a hardware guy and hopefully it's something along those lines and someone can point it out.

p4, 3ghz, 512k ram, 120hd, winXP Home, eMachine

no extra peripherals just the stock keyboard mouse and cdrw.

We hooked it up yesterday and it got to the file check screen and it would countdown from 10, get to 7 and freeze. Trying to skip that screen and it would lock up. Booting in safe mode it would start listing the drivers and such and freeze. Putting in her system recovery disk, it would load the app screen and freeze.

I opened op and took out the HD and Ram and put them back in to make sure they were nice and tight. Cleaned out the dust and checked all the other wires thinking maybe something had jogged loose.

About 3 hours of manually restarting and it got back to the check screen. It counted down fine and then began the scan disk. It probably took 2 hours for it to complete. It finally booted up, although it took about 5-10 minutes to reach the desktop and load the icons up. Trying to open anything on the start menu, it would freeze for a few minutes then finally open what you wanted.

I checked the system resources and it said she only had some 380 megs of ram not anywhere close to the 512 that's installed. I then noticed her clock was way off and I think that it had restarted at 12. Her computer was only unplugged for 4-5 days.

It was not doing this before and she hasn't had internet for a good 6 months so a virus of somekind is not what I'm thinking. I am going to try and run some cleaners tonight on it if it will let me.

Could faulty ram affect it like this? Could bad ram affect the battery (thus the clock)? Could the battery be the whole issue?

The HD spins quietly so I'm not thinking thats the issue but more likely (and hopefully) a battery or ram issue. I need to check if my extra ram will work in her machine and I can try that out.

oracleguy
03-18-2008, 01:27 AM
The reduced amount of RAM is probably due to the memory being shared with the graphics card. Unless she does any sort of graphics intensive stuff or has a crazy high resolution (for an eMachine), you might want to turn that down. You can adjust it in the BIOS.

If you are concerned about the RAM, you can run Memtest86 on it and check the memory out.

The battery should hold the clock and settings more than a few days while the machine is completely unplugged from power. If it doesn't, the battery could be just bad. You can usually replace the battery, it comes off most motherboards.

_Aerospace_Eng_
03-18-2008, 02:00 PM
Its also very likely that during the move something in the case was dislodged. You could open the case and make sure everything is seated properly but you have the risk of static and what not. As a non-hardware person you may not know what to look for.

harbingerOTV
03-20-2008, 01:47 AM
Little update:

I went back in and rewiggled the wires and everything seems fine. I tossed in a new battery so the clock issue appears fixed for now. I then got a few cleaning files from my machine on a usb and tried to put them on her computer. Windows didn't recognize either the 4 root usbs or the 2 pci. So I disabled them and went to reboot and checked them again and nothing. Checking in the hardware profile they were enabled again. Not sure if thats a faulty driver or what on that front.

The network wasn't sending packets to her last night either. Or at least she wasn't recieving them so I thought it might have been the onboard networking as well and planned on putting in a pci card today.

I was talking to her on messenger and she was online and it was running a lot better. So after reading about similar problems, I heard a lot about HDs failing. Seeing as they are not much I ordered one to give it a try, I don't have an extra big enough to store all her files anyway.

So tonight it actually runs fine. a little laggy but I can't tell really since I have 2gigs and she is only running 380meg+ because of the video she has.

So Monday when the HD gets here I'll do a fresh XP install on it and see how it peforms. If nothing else she gets 40 gigs more space and if she gets a new comp, I get another 160gigs for myself.

It's sort of like it had the flu. Giving it time and some TLC seems like it's pulling it out of it's funk. I don't trust it but one step at a time. Knock on wood, it wont crash before monday.

oracleguy
03-20-2008, 04:01 AM
Did you try adjusting the video ram in the BIOS so it uses less of the 512MB system memory?

harbingerOTV
03-22-2008, 01:02 AM
Yep. I rolled it back to 64mb instead of the 128mb. Turned off the USB in the BIOS and the start up graphic screen. I ran Spybot and Adaware, adaware finding a lot of cookies and junk and spybot finding a weird registry entry. Got those out and it seems like it's trying to play along fine now. I still think swapping drives is a good move. I just hope it's not a mobo failure but I'm trying. The mobo she has is only some $50 so at this point, if it gets to that, it would be just cheaper to mirror her drive onto a new computer. She doesn't do anything intensive so another $300 computer wouldnt set her back functionality wise.