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View Full Version : Reboot cycle: Hardware or software?


Fou-Lu
02-06-2008, 02:57 AM
Quick story.
I haven't had a chance to see for myself yet as I was just contacted tonight; however, my aunt called and told me she is having problems with her PC (Windows Media Center). Seems its stuck in an infinite reboot cycle (yay, my favorite -_-), but she also mentioned that a couple weeks ago it smelled like something was burning (burning dust like when you turn your furnace on for the first time in the year), but wasn't certain if it was from the computer. The reboot is standard, makes it to the windows boot screen, shuts down, and then restarts with a standard shutdown correctly from the start menu message. I've only been stuck in this situation once, but when that did happen I recall that I did not receive the incorrectly shutdown message screen.
My initial thoughts of course went to a software related problem. But, with the 'smell' from the PC, I'm almost leaning towards a hardware failure of some sorts, be it a disk or fan problem. Overheating could be an issue, but it seems a little on the quick side for a hardware problem.

I am curious if anyone here has had a similar experience in the past, hopefully to give me some pointers to if I should start looking into a software issue first, or a hardware issue first. It would be nice if anyone can give some tips in which direction to go before I jump into the problem.

oesxyl
02-06-2008, 03:11 AM
I am curious if anyone here has had a similar experience in the past, hopefully to give me some pointers to if I should start looking into a software issue first, or a hardware issue first. It would be nice if anyone can give some tips in which direction to go before I jump into the problem.

any piece of hard could be replaced, information from the disk only if you have a backup. So first step I do, is a disk backup if you don't have allready one. If this is the case you can boot from a live cd, usb stick or something else and copy to another disc what you need.
about hard problem, first check the power source, ram and/or cpu.

good luck, you need, :)

best regards

Fou-Lu
02-06-2008, 03:16 AM
Thanx for the advice mate!
I don't think my aunt does regular backups, so I'll be extracting data I'm sure >.<.
At least you are thinking along the same track as me if its a hardware problem, without looking at it my guess (if hardware), was power supply (toasted fan), and cpu fan. My next best guess is damaged sectors in the MBR. I'm praying for the CPU fan, gotta keep my fingers crossed :cool:

oracleguy
02-06-2008, 03:35 AM
Here is a problem: Stupidly Microsoft makes the default behavior on a blue screen an instant reboot before you can see the BSOD. Usually when that happens, it is accompanied by a "Windows has recovered from a serious error" message when you reboot and log back in.

I'd suggest turning the automatic reboot off. You can do it from the properties of my computer under the advanced tab and then click on the button under startup and recovery.

Not to say that bad hardware couldn't cause the BSOD though. But at least it might shed some light on the situation.

Fou-Lu
02-06-2008, 03:47 AM
I'll be seeing if I can get to the command line, I never thought of something like that. Unfortunately, getting to the desktop is the trouble :(. Any ideas on how to command line control the reboot mechanism in the OS?

oesxyl
02-06-2008, 04:10 AM
I'll be seeing if I can get to the command line, I never thought of something like that. Unfortunately, getting to the desktop is the trouble :(. Any ideas on how to command line control the reboot mechanism in the OS?

I don't work from 7 years on windows, but I remember something with F4, F5 or F8 and Ctrl or Alt, to choice the booting mode.
From command line, dos prompt, I think you can run win.

I'm sorry, I hope this help and somebody could say more excactly.

best regards

Fou-Lu
02-06-2008, 04:18 AM
Oh, no no, I can get into the command line (normally, not sure if I can on this machine yet :P). I'm more curious with Oracle's comment about the auto recover feature, I'm wondering if anyone knows the command line commands to disable it?

oracleguy
02-06-2008, 06:11 AM
Is the problem that the computer is too far away for you to personally go and work on it? If you need to remotely access the desktop of the computer, a very simple program that is easy to understand is CrossLoop (https://www.crossloop.com/landing.htm). You don't need to forward any ports for it or anything and it lets you remote control their computer while they can observe. I use it when I need to diagnose a computer remotely, it works pretty good and is simple enough for non tech savvy people to install.

Then you can disable the auto reboot through the GUI.