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View Full Version : AllureHost Website Review!



AllureHost
02-25-2007, 07:13 AM
Hello everyone,

I am looking for some feedback on our company website. I coded and designed the website myself, and I would love to get some good critiquing from some of this communities fine coders and active members. Feel free to let us have it as well, ;). Thank you for any feedback you can leave us and we look forward to discussing any possible changes with you!

http://www.allurehost.com

Regards,
John

vinyl-junkie
02-25-2007, 05:07 PM
When I am looking at a web hosting site, I want to see a side-by-side comparison of hosting plans. For example, all shared hosting plans and their features together on one page. That way, I can see at a glance how much more I would get if I paid for a more expensive plan.

It would also be helpful if you would have a FAQ page, especially with pre-sales type of questions. A common question that I often look for is what kind of refund policy you have. Since you don't offer web hosting by the month, I would want to know, for example, if I could get a partial refund should I desire that. I have to go dig a bit to get the answer to that question from your site - if the answer is even there, I didn't look that hard for it.

AllureHost
02-25-2007, 07:48 PM
Yes, it seems that you only breezed through a couple of pages as everything you said you would like to see is on our website. Comparisons are available:

http://www.allurehost.com/hosting/compare.html
http://www.allurehost.com/reseller/compare.html

Those links are on every hosting and reseller page.

Pre sales knowledgebase is also linked on many pages, which can be found in the support section of our site. Not sure how you missed that.


Since you don't offer web hosting by the month, I would want to know, for example, if I could get a partial refund should I desire that.

What does that exactly mean, I am sort of confused about that one. We offer per month, per 3 month, per 6 month, and annual billing cycles. Also our 30 day money back guarantee is also on our website. Did you only look at the homepage?

vinyl-junkie
02-25-2007, 08:04 PM
My apologies. You are correct, I did breeze through your site a little too quickly. The comparison pages are there, I just didn't look close enough. :o

As for the other question about a refund policy, what I'm looking for is this. Let's say that I signed up for your hosting service, and paid for 6 months of service, as an example. Sometime after the first 30 days, I decide that I no longer wish to have a hosting account with you. Do I forfeit all the money that I paid for the 6 months of service, or would you give me a partial refund, depending on how long I stayed with you?

oracleguy
02-26-2007, 06:07 AM
You did a fairly good job with implementing the design using CSS, even with CSS disabled, the site was still usable. The only thing you might want to fix is the one warning the W3C validator threw out.

AllureHost
02-26-2007, 02:42 PM
My apologies. You are correct, I did breeze through your site a little too quickly. The comparison pages are there, I just didn't look close enough. :o

As for the other question about a refund policy, what I'm looking for is this. Let's say that I signed up for your hosting service, and paid for 6 months of service, as an example. Sometime after the first 30 days, I decide that I no longer wish to have a hosting account with you. Do I forfeit all the money that I paid for the 6 months of service, or would you give me a partial refund, depending on how long I stayed with you?

In this case we would refund you the pro-rated amount from the time you have used with the time you have not used. We obviously cannot full refund you, however we can offer the 5 months or so you have paid for back in the refund. Most companies would not do this, but if your not satisfied and obviously not using our services, then why pay for it? We're practical.


You did a fairly good job with implementing the design using CSS, even with CSS disabled, the site was still usable. The only thing you might want to fix is the one warning the W3C validator threw out.

Thanks oracleguy, are these errors coming from our xHTML or our CSS code. We know about the errors from the CSS validation, however we cannot do anything about it at the moment, but plan to depending on if FF can support inline-blocks :/. Anyway, once again we appreciate comments and welcome more!

oracleguy
02-26-2007, 05:06 PM
It's coming from your XHTML: http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Fwww.allurehost.com%2F

Should be an easy fix.

AllureHost
02-26-2007, 05:34 PM
It's coming from your XHTML: http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Fwww.allurehost.com%2F

Should be an easy fix.

Gotcha, was still validated, but the & sign was not parsing right I believe in my meta data. All should be find now I think, let me know if you find anymore errors ;)

AaronW
02-27-2007, 02:47 PM
That giant orange box on the front page there. The one with the "Starting From 4.95" on it? I'm not sure it's quite informative enough for someone to click "Get Started". It's basically "Here's a price for something. Click here to buy it." A "More Details" button of equal size would be a good idea I think. But from what I see, "Get Started" means "start filling out our order form".

Also, the "AllureHost Web Hosting" in plaintext at the beginning of the page gave me the distinct impression that this was one of those domain parking pages. You have a logo that says the same thing, and you'd probably do well to just remove the repetition and let your logo do its thing.

Finally, the "Chat Live Available" button doesn't look like it fits in. Looks like an afterthought and like the original designer had no part in its creation. And shouldn't it be "Live Chat"?

I didn't look anywhere other than the homepage, but others have so you're good there. Heh. I'm a sucker for clean design, and this one's pretty clean.

Edit: Ok, just clicked onto another page noticed one last thing:

The "Quick Navigation" menu style changes significantly from the homepage to other pages. Compare http://www.allurehost.com/ to http://www.allurehost.com/about/contact.html. The "Chat Live" button is somehow prioritized before the navigation and the menu looks completely different. I'm guessing you made the conscious decision to style sub-page menus differently, but while I love clean design, I also appreciate consistency. They kind of go hand in hand, in my mind. Maybe not a huge deal, but just something you might want to take a second look at. To me, it felt like the inner pages were made from some kind of template and they haven't been modified to match the front page yet.

But yeah. It's still a pretty site :)

AllureHost
02-27-2007, 03:05 PM
That giant orange box on the front page there. The one with the "Starting From 4.95" on it? I'm not sure it's quite informative enough for someone to click "Get Started". It's basically "Here's a price for something. Click here to buy it." A "More Details" button of equal size would be a good idea I think. But from what I see, "Get Started" means "start filling out our order form".

Is it really that giant? Hehe, I actually shrunk it down from yesterday, so I figured it looked a little more snug and didn't push down the content too far. Anyway, great suggestion. I did not look at it that way and I will putting that into practice. Thank you sir.


Also, the "AllureHost Web Hosting" in plaintext at the beginning of the page gave me the distinct impression that this was one of those domain parking pages. You have a logo that says the same thing, and you'd probably do well to just remove the repetition and let your logo do its thing.

True, but it would look so plain with nothing there, sort of like a large gap. I am thinking of putting "AllureHost - The Next Level of Hosting" there for SEO purposes. Does anyone else have any other suggestions?


Finally, the "Chat Live Available" button doesn't look like it fits in. Looks like an afterthought and like the original designer had no part in its creation. And shouldn't it be "Live Chat"?

Not sure how come, as I read further down you made a comment about the quick navigation, this is here because a couple of people said they found it difficult to find important links on the site like the Pre-Sales Knowledgebase and other important information. I stuck this at the top and maybe that throws it off, but I think it still works.

As far as "Chat Live" versus "Live Chat", does this really matter? I do not see either as being wrong and I just wanted to use something different, but I can see how this might be a little jarring if your expecting to see "Live Chat". I will look into changing this possibly.


The "Quick Navigation" menu style changes significantly from the homepage to other pages. Compare http://www.allurehost.com/ to http://www.allurehost.com/about/contact.html. The "Chat Live" button is somehow prioritized before the navigation and the menu looks completely different. I'm guessing you made the conscious decision to style sub-page menus differently, but while I love clean design, I also appreciate consistency. They kind of go hand in hand, in my mind. Maybe not a huge deal, but just something you might want to take a second look at. To me, it felt like the inner pages were made from some kind of template and they haven't been modified to match the front page yet.

I understand the concept of consistency, but this was just practical thinking on the behalf of the potential customers. Making it easy to find information and distinguishing between what is a menu item and what is a quick navigation item.


But yeah. It's still a pretty site :)

Thank you and I appreciate your comments greatly, anymore detailed suggestions for us?

AaronW
02-27-2007, 03:22 PM
Well on the topic of the repeated "AllureHost" logo/text, I see a lot of whitespace under your "header" (logo + domain search) that could be shrunk at least 25px or more (looks like you have over 100px of vertical nothingness there).

Then, if you axed the text version of your logo and just lifted everything under it, I'm not sure it'd look that bad. Obviously you can't just remove it and leave its space there. If you pull it up and leave the same amount of space above it as there is to its left, it'd probably look decent. You'd have to move your "Bookmark Us" and "E-mail a Friend" links into the right column above your quick navigation to get it up there, but that wouldn't be too difficult. And to maintain SE-friendliness, why not use some form of image replacement on your logo instead? IE:

<h1 id="logo">AllureHost - Slogan Here</h1>

#logo {
width: 250px;
height: 40px;
background: url(/images/logo.jpg) no-repeat top right;
text-indent: -5000px;
}

It's not like that repetition is killing your site or anything. Just something I thought I'd mention. You could leave everything as-is and you'd still be doing well, as I'm sure you are. I'm just picking out whatever I can for you, is all.

AllureHost
02-27-2007, 03:33 PM
Well on the topic of the repeated "AllureHost" logo/text, I see a lot of whitespace under your "header" (logo + domain search) that could be shrunk at least 25px or more (looks like you have over 100px of vertical nothingness there).

Then, if you axed the text version of your logo and just lifted everything under it, I'm not sure it'd look that bad. Obviously you can't just remove it and leave its space there. If you pull it up and leave the same amount of space above it as there is to its left, it'd probably look decent. You'd have to move your "Bookmark Us" and "E-mail a Friend" links into the right column above your quick navigation to get it up there, but that wouldn't be too difficult. And to maintain SE-friendliness, why not use some form of image replacement on your logo instead? IE:

<h1 id="logo">AllureHost - Slogan Here</h1>

#logo {
width: 250px;
height: 40px;
background: url(/images/logo.jpg) no-repeat top right;
text-indent: -5000px;
}

It's not like that repetition is killing your site or anything. Just something I thought I'd mention. You could leave everything as-is and you'd still be doing well, as I'm sure you are. I'm just picking out whatever I can for you, is all.

What white space do you mean, I have a rotating banner that is right under my logo highlighting some of our pages. I am not sure why you are not seeing it. What browser are you using?

I have attached a screen of what my site looks like on my screen in FF 2.0+. I have tried the site in IE5.5, 6, and 7, Firefox 1 & 2, Netscape 7.2, Safari, Camino, Opera, and it still works. :-P

Maybe I am missing something...

http://www.allurehost.com/screen.jpg

AaronW
02-27-2007, 03:45 PM
Oooh. That explains it. I have AdBlock on and your "ad" is getting the boot. Ignore that, then. Hehe.

Oh, but if that's actually going to be used to advertise other stuff, I'd advise against that. I don't know how much faith anyone puts into a company that chooses to put advertisements before their own offerings. If you don't want AdBlock to block your "information image", just remove anything in the URL that suggests it's anything else. You have "/adverts/" and "promo" in the pathname, for example.

Powered
02-28-2007, 10:17 PM
Very good.

One small point the mouse over menu buttons could be a little lighter. The dark stands out as a bit over powering. Maybe you keep even make the bright reddish colour, which is a great colour btw.

Maybe you could also offer a discount to people who join your forum - it might work.

Very good but looking at the site again one definate must would be to add a human element, stock photos of humans would make a great improvement mainly because people looking for a host want to communicate with humans not hard drivers or storage space.

Very good site, needs more a numan element.



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